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Thinking about upgrading your SyteLine ERP system to version 10?  

By November 6, 2023Uncategorized

Below are some frequently asked questions regarding SyteLine Upgrades: 

  • Why should I upgrade to SyteLine 10?
    • Your ERP system is the backbone of your business – you don’t want it to fail.  If you are running SyteLine versions 7, 8, or 9, you are likely on old hardware and using a windows operating system that is no longer supported.  SyteLine 10 supports the latest windows and SQL versions.  There is also a lot of new functionality in SL 10.  Furthermore, if you are current on maintenance, the new SyteLine 10 software is free to download.
  • What is new in SyteLine 10?
    • Latest Mongoose framework
      • New User Interface
      • New Reporting Platform – Infor Mongoose Reports
      • Dataviews are built-in
      • Updated reports
      • Updated planning engine
      • Streamlined Field Service module
      • Updated AR payment import
      • Extensive multi-site updates
      • Event Management for workflow
      • Optional modules such as Outside Process are available
      • Factory Track Integration is smooth
      • Updates to International Language packs
      • And many more!
  • How long does it take to upgrade?
    • This will vary based on the amount of customizations in your current version of SyteLine.  It can take anywhere from 4 months for a straightforward upgrade with minimum customizations to over a year if extensive customizations are present in your current environment.
  • What hardware is supported on version 10?
    • The latest information on what hardware is supported can be found in Infor’s Guide to Technology document.  As of now, SyteLine 10 supports SQL 2019 and Windows server 2019.
  • Should I use the cloud or on-premise? How are they supported?
    • The choice of cloud or on-premise is dependent on how customized your system is.  If you are customized then you may have to stay on-premise.  Another factor is whether or not you have a dedicated SyteLine Administrator.  If you do not have one, then cloud may be the best option to take.
  • If I want to do the Cloud version, what are my options?
    • There are several companies that will be able to host your SyteLine system in the Cloud, including Infor, Apptrix, and others.
  • What kind of licenses do we need?
    • You will need concurrent licenses.
  • How do patches (service packs) work in SyteLine 10?
    • There are no more patches in SyteLine 10.  There are periodic uplifts which will give you all the changes made since your minor version was implemented.  (These are automatically done in Infor Cloud).
  • What type of reporting tools are available? Can I convert my old reports into SyteLine 10?
    • SyteLine 10 mainly uses Infor Mongoose reports.  You have to convert your old Crystal reports or SSRS into Mongoose reports.
  • Do I need to purchase a new server?
    • New hardware is necessary to install SyteLine 10, validate, and then go live.

Have more questions?  Our VEITS Group professionals have the experience and the knowledge to help with your SyteLine upgrade.  Click on the contact us button!